Articles

How Swan's Professional Plumbing Turned Family Values into an Award-Winning Business

How Swan's Professional Plumbing Turned Family Values into an Award-Winning Business

How Swan's Professional Plumbing Turned Family Values into an Award-Winning Business Sarah Williams
Published on: 22/07/2026

What does it take to turn a family-owned plumbing business into a nationally award-winning brand? For Swan's Professional Plumbing, it came down to trust, consistency, and putting customers first

Culture and Business Strategy
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Why Pricing Deserves More Attention Than It Gets

Why Pricing Deserves More Attention Than It Gets

Why Pricing Deserves More Attention Than It Gets Sarah Williams
Published on: 08/06/2026

Pricing is often discussed as a revenue lever, but its impact goes much further than that.

Culture and Business StrategyBusiness Strategy
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The Smallest Moments Carry the Loudest Messages 

The Smallest Moments Carry the Loudest Messages 

The Smallest Moments Carry the Loudest Messages Sarah Williams
Published on: 25/05/2026

Under pressure, small leadership behaviours become the loudest signals your culture sends. What are you telling them about your culture?

Leadership InsightsCulture and Business Strategy
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Why Cashflow Catches Even Experienced Business Owners Off Guard

Why Cashflow Catches Even Experienced Business Owners Off Guard

Why Cashflow Catches Even Experienced Business Owners Off Guard Sarah Williams
Published on: 12/05/2026

You can run a profitable business and still run out of cash.

Leadership InsightsBusiness StrategyFinance
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