Articles

Prompt Engineering Isn’t a Technical Skill. It’s a Thinking Skill.

Prompt Engineering Isn’t a Technical Skill. It’s a Thinking Skill.

Prompt Engineering Isn’t a Technical Skill. It’s a Thinking Skill.Sarah Williams
Published on: 17/03/2026

It wasn’t that long ago that I was standing in a room with a group of leaders in one of my programmes, confidently telling them that in the not-too-distant future they would be hiring prompt engineers, that this would become a defined role in their business, much like data scientists or business analysts have over the past decade, and that they’d need to start thinking about how and where those roles would sit across their organisation.

Leadership InsightsBusiness StrategyInnovation
How Real Customers Transformed Their Business with Microsoft AI

How Real Customers Transformed Their Business with Microsoft AI

How Real Customers Transformed Their Business with Microsoft AI Sarah Williams
Published on: 10/02/2026

Explore how organisations across industries, from energy and manufacturing to professional services, use Microsoft’s AI tools to automate workflows, boost productivity, enhance customer experience, and accelerate innovation. These case studies show how real businesses are unlocking value through practical AI adoption.

TransformationBusiness StrategyBusiness GrowthInnovation
 How EY Built an AI‑Centric Organization to Transform Itself and Its Clients

How EY Built an AI‑Centric Organization to Transform Itself and Its Clients

 How EY Built an AI‑Centric Organization to Transform Itself and Its Clients Sarah Williams
Published on: 26/01/2026

Discover how global professional‑services firm EY (Ernst & Young) reengineered its own business to become an AI‑powered organization integrating artificial intelligence into strategy, workflows, service offerings, and responsible governance to deliver long‑term value internally and for its clients.

Business StrategyBusiness GrowthInnovation
How Shopify Uses AI to Drive Business Growth

How Shopify Uses AI to Drive Business Growth

How Shopify Uses AI to Drive Business Growth Sarah Williams
Published on: 25/01/2026

Shopify, one of the world’s leading e‑commerce platforms, has been investing heavily in AI to help merchants scale faster, improve customer experiences, and increase revenue. Rather than being abstract, these applications show tangible business impact.

Business StrategyBusiness GrowthInnovation